Terms & Privacy

You are asking me to build it

By sending this form you ask Velk Studio LLC to build a free preview of a shop for your business. You give permission to copy your logo, product photos, product names, descriptions, prices and other public details from the links you share, and to place them into a Velk Studio shop template so you can see how your shop would look.

It is yours to share

You confirm you own the business you are submitting, or are allowed to act for it, and that you have the right to let me use the photos, logo and content found at those links.

Private and temporary

The preview is only shared with you through a private link. It is not listed publicly or shown as a client in my portfolio unless you later buy a plan and give written approval.

Free, with no obligation

The preview is free and you are never required to buy anything. Your content stays yours. If you decide not to go ahead, or simply ask me to, I delete the preview and the copied material.

What is saved when you agree

When you tick the box and send the form, I save a copy of these terms with the date and time, your email, your IP address and the browser you used, as a record of your permission. Your details are used only to build and send your preview and are never sold.

These terms apply when a business signs up for a website or app built, hosted and looked after by Velk Studio LLC on a monthly or yearly subscription.

What the subscription covers

Your subscription covers the website itself, hosting, security updates, keeping it online, and your access to the leads the site collects. Website updates, changes, new pages, redesigns and new features are not included. Additional work is billed at $75 per hour with a $150 minimum, equal to two hours of work. It is quoted and must be approved before any work starts.

Billing

The first charge covers building and setting up the site plus the first billing period. After that the subscription renews automatically at the end of each period, monthly or yearly depending on the plan chosen, until it is canceled. Payments are handled by Stripe. Prices are shown to you before you buy. On the monthly plan the signup rate is held for your first twelve months and the standard monthly rate applies from month thirteen. On the yearly plan the price for the following year is shown at signup.

Renewal price changes

The price you sign up at is held for your first year, whether you are on the monthly or the yearly plan. On a yearly plan the price for the following year is shown to you at signup and is held for that year. After that, the renewal price may change for future periods. Before any change to what you renew at, we email you at least 30 days before the renewal date with the current price, the new price and the date it takes effect. You can cancel at any time before that date. If you do not cancel before your renewal date, the new price applies from that renewal and you agree to it. A price change never affects a period you have already paid for.

Access to your site and leads

Velk Studio hosts and maintains your site, which means we can see the site's settings and the leads submitted through its forms. We use that access only to run, support and improve your service, and to help you when you ask. Leads and customer information are never sold or shared with anyone else. You are responsible for handling the personal information your own customers give you in line with the law that applies to your business.

What your own visitors are told

For as long as your plan is active, Velk Studio keeps access to your site, the leads it collects and its visit statistics, seeing the same information you see in your dashboard. So your own customers know this, a short standard Velk Studio section is added automatically to the bottom of your site's Terms & Conditions page and Privacy Policy page. It explains that the site runs on Velk Studio systems, that enquiries and anonymous visit statistics are visible to Velk Studio for running and supporting the service, and that Velk Studio does not sell that information or use it for anything else. You write and edit the rest of those two pages yourself, but this section is part of the service and cannot be edited, hidden or removed.

Cancellation and what happens after

You can cancel at any time. Your site stays live through the end of the period you have already paid for, so canceling in the middle of a month keeps it running to the end of that month, and a yearly plan keeps running to the end of that year. At that date the site is switched off and the subscription ends. If your own web address was pointed at the site, removing or repointing those DNS records at your domain provider is your responsibility, as is pointing the address at a new host if you move somewhere else.

All sales are final

Once a purchase is made there are no refunds. That includes a period that is only partly used and the build and setup charge. Canceling stops future charges only.

What belongs to whom

The logos, photos, text and other content you supply stay yours. The underlying code, templates and back end systems that run the service stay with Velk Studio LLC and are not transferred by the subscription. See the section below on design ownership and exclusivity. If you ever want to own the site outright, that is a separate written agreement.

Your web address

If you already own a web address, you point it at the site yourself and it stays yours. If your plan includes a web address registered for you, Velk Studio LLC buys, owns and renews that address, and your plan is a license to use it while the plan is active. If that plan ends, the address stays with Velk Studio and we are not required to transfer it, though a transfer may be agreed separately in writing. Some sites run on a Velk Studio web address at no extra cost. That address always stays with Velk Studio.

Design ownership and exclusivity

The website design, layout, templates and code are the property of Velk Studio LLC. Your subscription is a license to use them while your plan is active, not a sale. Velk Studio may reuse, adapt, resell and license the same or similar designs to other businesses, including businesses in the same industry or the same area, which means another company's site may look similar to yours. Your own logo, photos, business name and written content stay yours and are never reused for anyone else. Exclusive rights to a design are available only through a separate written agreement and a substantial one time fee, quoted case by case, because exclusivity means rebuilding a design from scratch for your use alone. Buying a subscription does not grant exclusivity and no exclusivity is implied.

Card payments through your Wallet

If you switch on card payments, the payments are handled by Stripe. You set up your own Stripe account, your bank details go straight to Stripe, and Velk Studio never sees, stores or holds your card or bank account details. Velk Studio keeps a fee of 1% of each payment taken through your Wallet. That fee is earned when the payment goes through and is not returned, even if you later refund your customer in full or lose a chargeback. Refunds, chargebacks and disputes are between you, your customer and Stripe. Velk Studio does not hold funds, is not a bank and is not a payment processor, and is not responsible for Stripe's decisions, account reviews, holds, payout timing or outages. Stripe's own terms apply to your Stripe account, and card processing fees are charged by Stripe on top of our 1%.

Selling products through your storefront

If your plan includes an online storefront, you are the seller. You set your prices, you describe your items honestly, you make and ship them, and you handle your own cancellations, returns, warranties and customer service. Velk Studio provides the software and the payment connection only, and is not the seller, not the maker and not the shipper of anything you list. Velk Studio keeps a fee of 2% of each storefront sale taken through our system, alongside Stripe's own card processing fees. That 2% is earned when the payment goes through and is not returned if you later refund your customer or lose a chargeback. Service invoices and wallet payments stay at the 1% fee described above.

Sales tax and your own licences

You are responsible for any sales tax, VAT or other tax on what you sell, for registering where you need to, and for holding any licence or permit your trade requires. Velk Studio does not calculate, collect, file or remit tax on your behalf and does not give tax or legal advice.

Your customers' information and who is responsible for it

The leads, orders and customer records collected through your site belong to you and you decide what is done with them, which makes you the controller of that information under privacy laws such as GDPR and the CCPA. Velk Studio holds and protects that information on your behalf as your processor, acting only on your instructions and only to run, support, secure and fix the service. We keep it on secured systems with access limited to people who need it, we never sell it, never share it for anyone else's marketing, and never contact your customers for our own purposes. If someone asks you for a copy of their information or asks you to delete it, tell us and we will help you do it. If you cancel, you can ask for an export of your leads and orders before your paid period ends, and we remove your records within 90 days after that unless the law requires us to keep them longer. If we ever suffer a security breach affecting your customers' information, we tell you without undue delay so you can meet your own reporting duties.

Cookies and privacy on your site

Your site carries no advertising cookies, ad pixels or third party trackers. It stores only what is needed to make the site work plus an anonymous visit count, and it shows your visitors a short privacy notice explaining that, with a way to switch the visit counting off. Your Terms & Conditions and Privacy Policy pages are published automatically with wording covering this. If you add your own advertising pixels, analytics tags or tracking scripts to the site, consent for those and compliance for them are entirely your responsibility.

Fair use and suspension

Sites may not be used for anything unlawful, misleading or abusive. Velk Studio may suspend a site for non payment or for a breach of these terms, after reasonable notice where possible.

No guarantee of results

We build and run the site. We do not promise a specific number of leads, calls, sales, search rankings or visitors. Results depend on your market, your pricing, how you follow up and many things outside our control.

Uptime and third party services

We work to keep your site online and reachable, but we cannot guarantee uninterrupted service. Hosting, domain registrars, payment processing and email delivery are provided by third parties with their own terms, and their outages, price changes or policy changes are outside our control and are not our responsibility.

Your content is your responsibility

You confirm you have the right to use the logos, photos, text, prices, reviews and claims you give us or ask us to publish, and that they are accurate and lawful. You are responsible for anything published at your request, and you agree to cover Velk Studio for any claim brought by someone else about that content. We may remove content that is unlawful, infringing or misleading.

Limit on liability

The service is provided as is, without warranties beyond those the law requires. To the fullest extent the law allows, Velk Studio LLC is not responsible for lost profits, lost business, lost data or other indirect or consequential losses, and total liability for any claim is limited to the amount you paid Velk Studio in the twelve months before the claim arose.

How we contact you

By signing up you agree to receive service emails at the address on file about your site, your billing and renewals, your leads and anything needed to run the service. These are not marketing emails and are part of the service. Text messages are only sent if you ask for them, and you can stop them at any time.

Governing law

These terms are governed by the laws of the State of Ohio, without regard to conflict of law rules. Any dispute is handled in the state or federal courts located in Ohio, and both sides agree to that venue.

Your agreement and our record of it

When you tick the agreement box and complete your purchase, we save a copy of this document exactly as it is worded on that day, together with the date and time, your IP address, the browser and device you used, the page you agreed on, the plan you chose and, once payment clears, the payment reference and the email used at checkout. That saved copy is the version of the terms you are bound to. If this page is updated later, your saved copy does not change. You can read and download your own copy at any time from your client dashboard, and you can ask us for it by email.

Severability and whole agreement

If any part of these terms is found unenforceable, the rest stays in force. These terms, together with the plan and prices shown to you at checkout, are the whole agreement between you and Velk Studio LLC for the managed website service and replace anything discussed before.